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 SeniorAssistance is an authorized EZ-Access Dealer : Prices will be 15% above cost!  Locate the item # and contact SeniorAssistance to purchase at the above rate!  Lowest price on the internet!

 

           

        Portable Ramp Return/Damage Policy

INTRODUCTION

EZ-ACCESS inspects all items before packaged for transport. Acceptance of the shipment by the Carrier is acknowledgement that the items delivered by them were in good condition and properly packaged when picked up. Despite everyone’s best efforts, there are times when items become damaged during shipping.

RETURN POLICY

All orders shipped EXW. Billed Net 30 upon credit approval, otherwise COD is available. Visa, MasterCard, Discover, and Amex are accepted. All return merchandise must have prior factory authorization. No returns accepted after 60 days from date of invoice or in used condition and must be in original packaging. Prices are subject to change without notice. Custom orders are not returnable. Orders returned, refused, undeliverable for any reason, or cancelled in transit subject to 15% handling and restocking fee, $25 processing charge, freight both ways, plus any/all additional fees charged by UPS. A handling fee of $25 will be charged on all returned checks.

It is your responsibility, as an authorized EZ-ACCESS dealer, to communicate our return policy to your customer. If a returned item does not meet specified guidelines, you will be invoiced for the return shipment and all other associated costs and no credit will be given.

PRODUCT DELIVERY

Upon delivery, we suggest you have the customer do a quick visual inspection of shipment to determine if there is any visible damage to product or packages. Verify the quantity received matches the shipping receipt.

DROP SHIPMENT: If your customer receives a drop shipment that arrives damaged or incomplete, have the end user contact you, our authorized dealer, directly (within 24 hours of delivery) to report any freight damage. EZ-ACCESS will work with you to assess the situation and arrange for replacement and/or product return. It is important that the end user retain all packaging (return merchandise must be in original carton). Please do not have the end user contact us directly.

 

DIRECT SHIPMENT: If shipment arrives damaged or incomplete to you, our authorized dealer, contact us directly (within 24 hours of delivery) to report any freight damage. EZ-ACCESS will work with you to assess the situation and arrange for replacement and/or product return. It is important that you retain all packaging (return merchandise must be in original carton).

 

 

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EZ-Access Ramps