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Senior Assistance Shipping Policy

 

Effective 1/1/2007

Shipping & Return Policy

* Please ask any questions you may have before the time of purchase because returns can be very costly.

* All warranties, shipping and return policy concerns or issues are subject to the Manufacturer/Master Distributor's SOP manual or it's own shipping/return policy.  They ship the factory new products direct to you (customer).  Senior Assistance is merely the middle man entity (internet dealer) which carries no inventory or conducts any shipping procedures itself.

* In the event you want to make a return you must call to get an RGA# (Return Goods Authorization #).

* There will be a 15% - 20% restocking fee depending upon the product's manufacturer and/or distributor. They assume responsibility in all returns and issuance of fees regarding their products.  Your credit will be given after the product arrives back to the manufacturer and is inspected. If after the inspection, it shows no damage, then credit will be issued asap. There may be an extra charge if product is damaged upon return to the OEM or Distributor.

* The customer must always pay freight both ways. That will be your responsibility.
* Please do not refuse any product.

*Cancellation can be done prior to shipment or product in transit.  Call immediately to see if it's been shipped.

* There will be no returns made after 30 days of purchase.
* Custom items will be non-returnable.

* Item must be un-used to be returnable. All used, dirty, scratched items, etc. can not be returned. The manufacturer/master distributor must be able to re-sell the product.

* In the event the item is damaged, you must call to notify us within 48 hours of delivery. You must also sign your truck bill as damaged. Otherwise we will not be able to ship you out a replacement at no charge
.

* Contact Senior Assistance to co-ordinate the return process for you.

 

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